frequently asked questions
What are your opening hours?
- Monday – Saturday
- Closed on Sundays
Any messages or booking requests received over the weekend will be responded to on Monday.
Do you have a physical store?
Our shops, workshop and experience space is located in Old Town Mombasa, Nyali Cinemax and in Nairobi at Mwanzi Market
Will my item look exactly like the photos?
Because every product is handmade, slight variations in color, weave, stitching, or texture are natural and make each piece beautifully unique.
Are your products handmade?
Yes. Every piece is handcrafted in Mombasa by talented artisans using traditional techniques and thoughtfully sourced materials.
Do I need to book experiences in advance?
Yes. We recommend booking your weaving or pottery experience in advance to secure your preferred date and time.
Can I book for a group or private event?
Absolutely! We host private groups, team-building events, birthdays, corporate experiences, and other special occasions. Contact us to discuss your event.
Do you organize corporate workshops?
Yes. We can bring weaving experiences to your office, event, or activation, or host your team at our workshop. Pottery is currently not available for this.
Can we stock your products in our store or studio?
Yes! We love partnering with like-minded businesses, boutiques, hotels, cafés, wellness studios, and other retail spaces. Reach out to discuss wholesale or retail partnerships.
How long does delivery take?
Delivery timelines vary depending on your location. Once your order has been dispatched, we'll share your tracking information where applicable.
What delivery options are available within Kenya?
We offer several delivery and pickup options depending on your location, including:
- Nairobi doorstep delivery
- Super Metro Pickup (Thika & Makongeni)
- OROKISE SACCO Pickup (Rongai)
- County Link SACCO pickup points
- Other courier pickup locations where available
If you're unsure which option to choose, simply contact us and we'll help you select the most convenient one.
Where do you ship?
We deliver throughout Kenya and also ship internationally.
When was Imani + Kids started?
Imani Collective officially began in 2013 and was originally launched as Imani Tumaini Upendo (which in Swahili means Faith, Hope, Love.) We started with 16 women in the Mtepeni Village just outside Mombasa, Kenya. In 2017, we rebranded as Imani Collective. Since then, we have grown to empower over 100 artisans in three different Kenyan locations. In 2023, Imani Collective became an umbrella to multiple brands that empower our artisans. Imani + Kids became the sub brand that focuses on creating children’s decor and toys. To see all our brands, head over to imanicollective.com.
How many artisans are a part of your impact?
We currently empower just over 100 artisans and staff in Kenya. CLICK HERE to see all our artisans and learn more about them!
How do I learn more about being involved with Imani Collective’s impact?
We are always looking for people interested in walking alongside us! You can find more information about how you can be involved in creating change on our impact website: imanicollective-ourimpact.org
How do I get the wrinkles out of my banner?
Your banner will arrive folded in your package upon delivery. Before hanging, place your banner print side down on an ironing board and iron on a medium heat. Do not iron on the front side directly on the screen print. Do not use high heat or keep iron in one place for too long. You can also steam the banner, but steam from the back side of the banner. Do not place it in the dryer to get rid of wrinkles/creases.To see more product care instructions, CLICK HERE.
How do I become a wholesaler?
We have multiple platforms to choose from when you’re looking to wholesale with us! You can either buy from us directly OR we are available on other platforms listed HERE.
How can I thank my artisan for their work?
Our artisans love to hear how their work is appreciated. If you’d like to send your artisan a thank you note, you can head to our artisan page, find your artisan, click on their photo, and then click on the button to write them a thank you message. We print out and deliver these messages weekly!
